Vitopia Pty Ltd ABN 13 676 639 491 of Sydney, NSW, Australia (“Vitopia”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy tells you about our collection of personal information and how we store, use and disclose that information when you use our website at www.vitopia.ai, applications, software, products and services (together “Services”). This site is owned by Vitopia and may be accessed in Australia and overseas.
The collection, use and disclosure of your personal information is governed by the Privacy Act 1988 (Cth) if you are in Australia, the General Data Protection Regulation (“GDPR”) if you are in a country that is a member of the European Union or the federal and/or state laws for the country in which you live. These laws include the Health Insurance Portability and Accountability Act, 1996 if you are in the US and the Personal Information Protection and Electronic Documents Act (PIPEDA) if you are in Canada.
This Privacy Policy applies whenever Vitopia receives your personal information, as a data controller, for the purposes set out in this Privacy Policy. Those purposes include collecting and processing data so that you can engage with this site or as mentioned below. For data protection purposes Vitopia is the controller and, unless otherwise noted, is also the processor of data.
Consent
When you visit our website or obtain our services, you give your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.
You can withdraw your consent at any time by contacting Vitopia by email at [email protected], however, certain products and services may not be available to you.
What information we collect
This Privacy Policy covers personal information that you give to us or that we collect when you visit our website and use our Services. Personal information is information that can be used to identify you. Personal information might include your name; street, mailing address and email address; telephone number; date of birth; gender; geolocation data; financial information such as your credit card number and billing address; profession, occupation or job title.
If you are the client of a health practitioner or someone who has purchased our Services (“End User”) the personal information we collect includes certain health information which is considered sensitive information. We need it so that we can aggregate and analyse your health information and send you health alerts. This health information might include information about your general health and fitness, medical history and tests, wearable health data, conditions, treatments, medications and health care claims. We may also ask you for your ethnicity as this may be relevant to your health and wellness. We will not ask for any other sensitive information. By giving us any of this information, you agree that you have opted in to providing that information to us.
If the health information we collect from you is subject to the GDPR, we ask for your express consent to process the information. You will be asked to give this consent when you start using our Services and supply the information, however, you can withdraw your consent at any time including via your account settings and tools, stopping the use of a particular feature. If you have any concerns contact us by email at [email protected]
If you are a health professional (“Professional”), the personal information we collect might include your name, business name, mailing address and email address; telephone number, profession, occupation or job title; financial information such as your credit card number and billing information and address. Depending on the level of the Services you purchase, you may also be asked to provide us with business details, the names of your team members, your marketing and other processes and your financial records. By giving us any of this information, you agree that you have opted-in to provide that information to us. We will not ask for sensitive information from you.
We try to collect personal information directly from the relevant person. However, if this is not practicable, we may collect personal information from third parties or publicly available information. If you give us personal information about another person, you must ensure you have the right to disclose that information to us.
How we collect information
We collect personal information when you (or persons authorised by you):
Personal information automatically collected
When you use our Services, other kinds of information may be collected automatically. This includes the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site. We may combine your visit and navigational information with personal information that you provide.
We use “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. Cookies offer you many conveniences. They allow us to identify registered users when they return to use our Services so that they can retrieve previous image search results. Cookies also save you time by eliminating the need to repeatedly enter the same information.
In some cases, our third-party service providers may use cookies on our website or when you access our mobile app. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by Vitopia only and does not cover the use of cookies by third parties.
You have the ability to accept or refuse cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to refuse cookies. If you choose to refuse cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies.
In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
Use of Your Information
If you are an End User, we use the personal information you have given us so that we can aggregate your health information, analyse it, send you health alerts, assist you in reaching your health goals, or for a directly related purpose. Such purposes for which we may use your personal information include:
If you are an End User who is under the care of a Professional who is using our Services, you may be asked to share your personal information with the Professional. We cannot control the use of your personal information by a Professional. You should ask the Professional for a copy of their privacy policy.
If you are a Professional, we may use your personal information, including business information to:
For both End Users and Professionals, your personal information may be used for:
We may also use or disclose your personal information where you have consented to the use or disclosure, either expressly or by implication.
Sharing or Disclosure of Your Information
We do not sell, rent or trade your personal information to or with any third parties.
We may share your information with external service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfil orders and shipments, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure they comply with the same privacy principles that govern our collection of your personal information.
Some of these service providers may be overseas. While we do our best to make sure that overseas service providers to whom we give your personal information will comply with the same privacy principles as us we cannot guarantee it. By giving us your personal information, you consent to the disclosure of personal information to overseas service providers who may not comply.
We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Where your information is stored
Personal information that we collect, or that is collected by our third party service providers, may be stored and processed in Australia or overseas. We take reasonable steps to protect personal information no matter what country it is stored in. However, information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of in Australia. By using our Services or giving us the personal information requested, you consent to any such transfer, processing and storage of personal information outside of Australia.
If you are in the EU: Vitopia and some of our external service providers may not be in the country where you submitted your personal information. As a result, your personal information may be transferred to countries that have different levels of data protection laws to where you are. Where local data regulations require it, we have put in place security measures for the export of personal information from its country of origin. and made arrangements with those receiving your personal information, that they will put security measures in place and that your personal information is processed in accordance with EU data protection laws.
Security of Your Personal Information
The security of your personal information is important to us.
We use encryption systems for all End User information.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security and any transmission of personal information is at your own risk.
Your rights in relation to your personal information
You have, subject to certain exceptions allowed for by law, the right to access your personal information. If you would like to get access to, review or correct any of your personal information, please email us at [email protected]
We can provide you with a copy of personal information held on our current records at no charge. However, we will not be obliged to provide you with a copy or give you access to your personal information if by doing so we would reveal personal or sensitive information about another person.
Depending on where you are located and what privacy laws are in place, in particular the GDPR and US privacy laws, you are (among other things) also entitled to:
If you wish to exercise any of the above rights our contact information is at the end of this Privacy Policy.
If we have disclosed your personal information to a third party, in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of the updated information.
Retention of your personal information
We will only keep your information for as long as is necessary for the purposes for which you provided it to us. This means that we will keep your personal information for as long as we are providing the Services.
We may keep your personal information for a longer period in order to comply with our legal obligations, to meet regulatory requirements, resolve disputes, maintain security, prevent fraud or abuse, enforce any agreement with you or to action an “unsubscribe” request from you
Personal information that is de-identified, is no longer considered to be personal information for the purpose of privacy legislation. If your personal information is de-identified, we may retain it for a period of time that extends beyond the period during which we are providing you with goods or services or are required to keep the information in order to comply with legal obligations.
Marketing
We may send you surveys or marketing communications to inform you of new products or services or other information that may be of interest.
Otherwise, we will only send you direct marketing communications if you have opted in to receive the communications. If you have opted in but later want to opt out, it’s easy. You can send us an email request at [email protected]. You will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).
Vitopia may share aggregated and anonymised data for marketing and research purposes. In this case, we will follow prescribed statistical methods to ensure that we don’t reveal personal information that has not been deanonymised.
Website and mobile app customisation
With your consent, and as set out in this Privacy Policy, we may use your personal information to build up a profile about you so that when you use our Services you don’t miss out on offers or information that is relevant to you.
We, and our third party advertising service providers, may collect usage information about users of our Services for a number of purposes such as statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our website or mobile app. We may combine this information with other personal information we have collected about you e.g. how you arrived at our site and through cookies previously stored on your machine, as explained above.
Forums & Other Interactive Services
Our website and mobile app may include interactive areas where you or third parties can create, post or store any content, messages, comments, materials or other items on the sites (Interactive Areas). Interactive Areas are open to the public and any personal information you post or provide may be viewable by others. We are not responsible for personal information you submit in connection with the Interactive Areas, nor are we responsible for how others might use that information, including sending you unsolicited messages. Interactive Area postings may be retained indefinitely. If at any time you would like to remove a posting, please email us at [email protected] . Keep in mind that removal of a posting from an Interactive Area does not mean that the posting will be deleted from our systems.
Children
We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use our Services, including without limitation, any Interactive Areas, without the consent of your parents or guardians and without first sending us an email at: [email protected].
Links
We may link to websites, including those of our third-party content providers and social media sites. Our website may contain social media features such as Facebook “Like” buttons. These features may collect information about your device’s IP address, set cookies or link you to a social media website where you may post personal information. The sites of our third-party providers and social media sites may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such sites and encourage you to become acquainted with them prior to use.
Complaints
If you have questions, complaints or concerns regarding this Privacy Policy, please contact us by writing to us at: [email protected].
We treat all complaints about a breach of the privacy laws applicable to you seriously. Someone from Vitopia will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you have the right, depending on the jurisdiction, to make a complaint to the applicable regulator. In Australia, the applicable regulator is the Office of the Australian Information Commissioner. In the European Union, the applicable regulator will be the local regulator in your jurisdiction in Europe.
Changes to This Privacy Policy
We reserve the right to change the terms of this privacy policy at any time. If there are material changes, we will post a notice of such changes here or on our home page and publish the effective date of the change. We encourage you to review this policy whenever you visit our site.
For US residents
The Health Insurance Portability and Accountability Act (“HIPPA”) sets out privacy rules to protect the medical records and other personal information of individuals, for example, health plans and health care providers that conduct certain health care transactions electronically. The HIPPA rules require that we maintain appropriate safeguards to protect personal health information and there are limits on the way this information can be used and disclosed without an End User’s consent. End Users also have rights such as the right to examine and obtain a copy of their health records and to request that errors are corrected.
The provision of the Services by Vitopia or a Professional is not the practice of medicine and the Services we provide are not the provision of medical services but rather, to assist you in reaching your health and wellness goals. If you are obtaining the services of a Professional, you can ask them for a copy of their privacy policy. If you are in California, you have the right to request certain information regarding our disclosure of your personal information to third parties for direct marketing purposes. If you want to request this information, please send an email to [email protected].
Contact Information
Vitopia is the data controller responsible for your personal information for the purposes of the applicable EU data protection law.
You can contact Vitopia by emailing [email protected].
Last update: 2nd October, 2024
@ Vitopia 2024 | Brand & website by Clare Walter Design
